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I can't even really remember where I left off. But they were supposed to get my car back here to the body shop, and they were supposed to do the estimate and final say on totaling it or not. Friday, the tow company called Scott bc they had a dispatch to move it from the body shop to the body shop. 🙄 He said no, it is at xxxx, it is supposed to be moved from there to the body shop. Oh ok. Then they asked about payment. Scott told them it was on Liberty Mutual. Oh ok, I will call and get that straightened out, the tow company lady said. He called them back before closing on Friday. She said it was all good, they had figured it out.
Monday morning. Body Shop does NOT have my car. Why? Because the Liberty Mutual twit set up the dispatch so WE were paying the tow. After Scott told them no, it is Liberty Mutual, the tow person called this Madelyn twit who then never returned their damn phone call either. So my car sat. 🤬🤬🤬
I left Madelyn at Liberty Mutual a very stern message. Told her I was sick of the non communication and now that she isn't returning the tow company's messages either, I was getting our insurance involved. I told her I expected a phone call by the end of business Monday and guess what. I didn't get a phone call.
So I did call my ins lady once again. She got a dispatch to get it towed here from Liberty Mutual yesterday. The yard that has my car called and asked us for verbal permission to release it to be towed here. Yes we gave it. Then my ins lady called me back and said we're good, the tow is on the way your car will be here late this afternoon. FINALLY.
This morning, my ins lady called and said the body shop does not have my car. She called the tow company again, they sent someone to pick it up and were told no that we hadn't given permission. A bald faced lie. So we called them, and they said they had 2 dispatch orders, were waiting (once again) on Madelyn from Liberty Mutual to straighten it out.
FOR F'S SAKE!!!! I want to wring this Madelyn person's freaking neck!!!
So my ins lady was going to work on getting that straightened out today. It snowed all night and off and on today so tow company said it would not be picked up today. Madelyn has been responsive to my insurance lady but to no one else.
My car is still on limbo. We do not have an estimate yet. Hopefully it will be here tomorrow or the next day.
Liberty Mutual and their stupid emu can kiss my azz! Do your freaking job!! For the love of Pete.
This woman should be out of a job, at the very least. Disgusting behaviour.
I'm sorry it's been so tough.
Scott have you had any further word from Sunny?